Alexandra Harris

Alexandra Harris has extensive experience in technical training and support at ADTRAN, starting from a Co-Op Engineer role in various capacities in 2011 and advancing to Technical Trainer and Strategic Solutions Marketing Manager. Responsibilities include syllabus preparation and lesson development for Linux-based training courses, formulation of solution messaging for product lines, and content creation for marketing collateral. In technical support, Alexandra assisted customers with server maintenance, improved response time, and facilitated communication between support and development teams to enhance issue resolution. Educational qualifications include a Master of Business Administration from Alabama A&M University and a Bachelor of Science in Computer Science from Alabama Agricultural and Mechanical University.