Paula Jordan

Paula Jordan, MBA, ITIL v4, currently serves as a Solutions Consultant at Advance Solutions Corp., where responsibilities include collaborating with sales teams to enhance customer relationships and provide guidance on ServiceNow initiatives. Previously, Paula was a Business Solution Consultant at LogicalisUS, focusing on Service Management and ServiceNow, where tasks included needs assessments and contract negotiations. Paula's earlier experience at IBM involved senior-level consulting in IT Strategy with an emphasis on IT Service Management, overseeing project teams and client sales. Additionally, Paula worked as a Project Manager for ITSM Tools at Sears Holdings Corporation, managing strategic projects with significant budgets and resources. Educational qualifications include an MBA with an emphasis on Information Technology from Northern Illinois University, a Masters Certificate in Project Management from The George Washington University, and a BS in Computer Science from Rockford University.