Geoff Decker-Monsour

Geoff Decker-Monsour is currently a Project Engineer at Advanced Business Solutions. Geoff has previous experience working as a Service Desk Analyst II, Process and Training at Marsh & McLennan Companies, Inc. from August 2013 to June 2015. Geoff was responsible for working closely with senior leadership to implement Incident Management strategies, improving and optimizing data quality at the North American service desk, and maintaining and updating the knowledge base consisting of approximately 6,000 articles using CA Service Desk Manager and HTML. Geoff also provided training and ongoing coaching to new analysts and assisted with large-scale projects such as global software deployments, email archiving solutions, and migrations of acquired agencies. Prior to Marsh & McLennan Companies, Inc., Geoff worked as Technical Support (formerly E911/LNP Provisioning) at Time Warner Cable from October 2009 to August 2013. At Time Warner Cable, Geoff provided over-the-phone support for high speed data, home networking, and digital telephone products. Geoff was also responsible for all E911 records (approx. 300,000 subscribers) in all former Insight markets, including Kentucky, Indiana, and Ohio. Geoff assisted with telephone port out requests, developed method and procedure documentation, and trained new team members on basic phone provisioning.

Geoff Decker-Monsour has a BA in Psychology from the University of Kentucky. Geoff also has certification from Microsoft in MCSE Productivity and MCSA Server 2012, as well as certification from COMPTIA in A+ Certification and Cisco in CCENT.

Their manager is Chuck Smith, Professional Services Manager. Some of their coworkers include Trent Ball - Project Engineer, Chad Heinrichs - Tier 2 Engineer, and Tyler Edison - Project Engineer.