Nicolle McCondichie Mba

Nicolle McCondichie MBA, PMP, CSM is a skilled professional with extensive experience in digital transformation and customer experience, currently serving as a Digital Transformation Professional at Advanced Drainage Systems, Inc. since June 2020. In this role, Nicolle has spearheaded enterprise process transformation in Order Management by leveraging low-code tools and automation, achieving significant automation rates while enhancing quality and compliance. Previous experience includes managing Order Management operations for over 50% of the U.S. market and leading various customer service operational roles at Verizon, where improved business architecture positively impacted millions of customers. Nicolle also held managerial positions at Sprint, focusing on compliance and fraud management. Academic qualifications include an MBA from the University of Phoenix and a BA in English from Rhodes College.