Eric Pierce

Eric Pierce has a diverse background in IT roles, starting as a PC Refresh Technician at South African Breweries and working their way up to lead Problem and Change Manager at IT Lab. Eric is currently a Service Delivery Manager at Advania UK, responsible for SLA management, service reporting, trend analytics, and client satisfaction processes. Eric has completed various IT certifications, including ITIL and Microsoft Certified Professional, showcasing their commitment to professional development and excellence in IT service management.