Advanis
Gary Poirier has extensive experience in market research and technology services, currently working as a Remote Agent and Research Interviewer at Advanis since 2011, where responsibilities include conducting North American market-research surveys and providing feedback for project improvements. Previously, from 2003 to 2016, Gary held a supervisory role at IBM Canada in Global Technology Services, leading application processing operations and managing customer service for multiple outsourced clients. Gary's career also includes roles at the Canadian Diabetes Association as a Remote Service Agent and at Canada Life as a Systems Programmer, where expertise in system maintenance, software installations, and project management was developed. Gary possesses an Ontario Secondary School Diploma from Midland Avenue Collegiate Institute and formal business education from Centennial College School of Business.
Advanis
Privately owned Canadian market and social research firm known for its innovation, technology leadership, and client responsiveness. We have built an organization with the size needed to fulfil global projects while still providing flexible, personal service. As a full service research firm, our clients include private sector businesses, not-for-profit and government clients, and leading consultancies. We use qualitative approaches (OBB, IDIs, Focus Groups, Customer journey mapping) to understand customer needs and quantitative approaches (from simple to advanced analytical methods) to validate and quantify customer needs, behaviors and motivation and future proof our solutions by identifying the drivers of emerging trends and their potential impact on the business context. We partner with leading firms in North America to build, innovate and create new and revitalize existing products, services, offers and marketing communication strategies that disrupt, differentiate and create value to grow brands and bottom lines. Product Design / Pricing / Customer Experience / Segmentation / Usage & Attitude / Program Evaluation / Strategic Foresight CATI / Online / Mobile Online Surveys / Mobile Telephone Surveys / IVR & SMS / Transcription & Coding / Outsourcing Partnerships