Advanis
Jolene Melnyk is a professional with diverse experience in customer service and survey administration. Currently serving as a Surveyor at Advanis since June 2022, Melnyk previously worked at ATB Financial as a Customer Service Representative from May 2022 to June 2023. Earlier experience includes a role as an Account Relationship Manager at Fastenal Company from November 2013 to May 2016. Jolene holds a Diploma in Business, Management, Marketing, and Related Support Services from Northwestern Polytechnic, where studies were completed from January 2019 to May 2022.
Advanis
Privately owned Canadian market and social research firm known for its innovation, technology leadership, and client responsiveness. We have built an organization with the size needed to fulfil global projects while still providing flexible, personal service. As a full service research firm, our clients include private sector businesses, not-for-profit and government clients, and leading consultancies. We use qualitative approaches (OBB, IDIs, Focus Groups, Customer journey mapping) to understand customer needs and quantitative approaches (from simple to advanced analytical methods) to validate and quantify customer needs, behaviors and motivation and future proof our solutions by identifying the drivers of emerging trends and their potential impact on the business context. We partner with leading firms in North America to build, innovate and create new and revitalize existing products, services, offers and marketing communication strategies that disrupt, differentiate and create value to grow brands and bottom lines. Product Design / Pricing / Customer Experience / Segmentation / Usage & Attitude / Program Evaluation / Strategic Foresight CATI / Online / Mobile Online Surveys / Mobile Telephone Surveys / IVR & SMS / Transcription & Coding / Outsourcing Partnerships