Front Desk Team Lead

Title: Front Desk Coordinator

Job Purpose Summary: 

• Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.

Responsibilities Include:

• Greet clients and set a positive office atmosphere
• Answer the phone, take messages, and redirect calls to appropriate offices.
• Organize and maintain forms and records; update when necessary
• Create and maintain updated documents and spreadsheets
• Oversee sorting and distribution of incoming mail
• Prepare outgoing mail (envelopes, packages, etc.)
• Operate office equipment, such as photocopier, printers, etc.
• Perform inventory of office supplies and order what is needed
• Verification of insurance eligibility
• Appointment confirmations
• Assist providers with pharmacy communications
• Maintain centralized scheduling for clinical and medical departments

Job Type: Full-time

Required education: High School Diploma or equivalent, Associate’s degree preferred

Required experience: Successful work experience in a front office setting or in another clerical position, Strong working knowledge of office procedures and basic accounting principles, Ability to effectively use and maintain office equipment, Solid knowledge of Microsoft Office, Outstanding communication skills, Great organizational and multitasking abilities

Proper Knowledge and Skills:

Core Competencies

• Proper English and grammar, usage and spelling
• Software application related to the field
• General offices principles and practices
• Basic computer knowledge including email etiquette
• Professional phone and customer service demeanor

Physical requirements:

• Must be able to lift 20-50 lbs.
• Occasional to frequent walking, sitting, standing, driving
• Close eye work (computers, typing, reading, writing)

Environmental Factors:

• Communicable diseases
• Floor Surfaces
• Hot/cold temperatures
• Lighting
• Environmental conditions may vary

Required licenses or certifications:

• Current CPR Certification
• Narcan Certified