Kevin Metcalfe

Kevin Metcalfe has over 11 years of professional experience in the IT field. In 2021, they joined Advanticom as a NOC Team Lead and Service Desk Technician II. Prior to this, they worked at U.S. Bank from 2009 to 2021, initially as a contractor via CIBER before being hired on the US Bank payroll in April 2010. During their time at U.S. Bank, they held the roles of Officer - Help Desk Manager I, Help Desk Specialist Senior, and Help Desk Specialist II. In these roles, they provided management guidance, directed and motivated staff, negotiated service level agreements, resolved inquiries and requests for assistance, analyzed complex issues, maintained written documentation for each call, provided off-site support during disaster recovery scenarios and site outages, and ensured all policies and procedures were properly followed.

Kevin Metcalfe has a comprehensive educational background. Kevin attended Pittsburgh Carrick High School from 2002 to 2006, where they obtained their High School Diploma. Kevin then attended Pittsburgh Technical College from 2007 to 2009, where they earned an Associate in Science Degree in Information Technology; Network Security and Computer Forensics. Kevin is currently enrolled at Western Governors University, where they are working towards a Bachelor's degree in Network Operations & Security, which they are expected to complete in 2022. In addition, they have obtained a number of certifications, including CompTIA Project+ PK0-004 (Udemy Course) from Instructing.com - Joseph Phillips in November 2022, ITIL® Foundation Certificate in IT Service Management from AXELOS Global Best Practice in January 2021, Linux Essentials from Linux Professional Institute in July 2020, Amazon Web Services Cloud Practitioner from Amazon Web Services (AWS) in November 2021, CompTIA Security+ from CompTIA in November 2020, CompTIA A+ from CompTIA in December 2019, and CompTIA Network+ from CompTIA in December 2019.