Mike McGrail is an operations executive with over 25 years of experience in global professional services, specializing in managing cross-functional teams and enhancing customer service. They have held leadership positions at notable companies such as BlackBerry, NICE Actimize, and Vista Consulting Group, among others, focusing on organizational transformation and software implementation across various industries. Currently, Mike serves as the SVP of Global Professional Services at Advantive and is pursuing a BABS (Hons) in Business Studies at Middlesex University alongside an MBA at the University of Warwick. Throughout their career, they have been recognized as a change agent and thought leader, dedicated to team development and operational excellence.
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