Wilson Ortiz is a seasoned professional with over 15 years of experience in customer support leadership, currently serving as Vice President of Customer Support at Advantive. Previously, they held the role of Vice President of Global Customer Support at Qualys, where they specialized in enhancing customer satisfaction and driving service improvements within the SaaS industry. Wilson's career includes various leadership positions in technical support across notable organizations like SolarWinds, N-able, and LOGICnow, demonstrating a proven track record in managing global teams and implementing innovative support strategies. Their expertise in change management and focus on operational efficiency underscores their commitment to boosting customer experiences.
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