John Shen is a seasoned technology and business professional currently serving as President of Metro CSG, a customer service company that emphasizes cloud technology solutions. John has a diverse background, having held roles such as Partner Technical Specialist at Microsoft since March 2017 and Managing Partner at Firstgate.Net and Noviant, where responsibilities included business development, solution development, marketing, and sales. Early career experience includes working as an Account Executive at Intersolutions USA, Inc. John holds an MBA in Finance from Pace University’s Lubin School of Business and a BS in Computer Information Systems from the University of Mount Saint Vincent, alongside studies at Southern Arkansas University and Shanghai Jiao Tong University.