Cida Cruz is a seasoned professional with diverse experience in process improvement, project management, and operational excellence. From January 2019 to February 2022, Cida served as a Consultora de Processos e Projetos, leading an organizational consultancy project for Ferreira’s Me, enhancing employee engagement and operational processes. Previous roles include Analista de Excelência Operacional at Procter & Gamble, where responsibilities included the implementation of feedback mechanisms and team training, and Coordenadora de Melhoria Contínua at Pluris Mídia, focusing on quality metrics and team development. Currently, Cida works as Gerente de Projetos for AeC, exclusively for Mercado Livre, overseeing the integration of AI for NPS analysis and multiple RPA automations. Cida holds a bachelor's degree in Design Digital and Multimídia from Senac Brasil and a technology degree in Radiologia Industrial from INACI Associação de Ensino.
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