Sandro Andrade is currently a Senior Operations Manager at AeC Contact Center, overseeing customer service operations for banking and digital-native products while focusing on quality management and productivity. With over 20 years of experience in the contact center industry, Sandro has held various leadership roles, including Quality Coordinator and Operations Manager, and has demonstrated a strong capacity for process optimization and problem resolution. Sandro holds a degree in Marketing and is pursuing a Master of Business Administration in Marketing, Strategy, and Innovation.
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