Alejandra san Jose

Alejandra San Jose is a Customer Experience Specialist at Aegon Seguros since March 2019, responsible for analyzing and defining the complete customer journey, developing internal process blueprints, and creating reports to outline the ideal customer journey. Previously, Alejandra worked as a marketing technician at Aegon Seguros, where responsibilities included implementing cross-selling and upselling strategies, designing operational communications, and analyzing client portfolios from July 2015 to March 2018. Prior experience includes positions at REAL AUTOMÓVIL CLUB DE ESPAÑA - RACE focused on marketing strategy and campaign implementation, Fractalia Remote Systems as an account manager, and various marketing roles at Johnson Health Tech, Hewlett-Packard, and Findirect. Alejandra holds degrees in Business Administration from Universidad Autónoma de Madrid and completed a Digital Marketing Academy at Aegon Centre of Excellence & Newcraft, along with an Erasmus program at KU Leuven.