Aegon UK
Iain O'Connor is the Head of Customer Experience & Insight at Aegon UK, a position held since July 2014, where leadership of research and insight capabilities is a primary responsibility, including NPS and consumer duty research, as well as management of Aegon community panels. Prior to this, Iain served in various roles at the Royal Bank of Scotland from February 2004 to July 2014, including Marketing Manager for Customer Experience Insight, where the focus was on customer satisfaction research and service improvement across multiple banking channels. Additional experience includes positions at McDonald's Corporation and Standard Life. Iain holds a Bachelor of Laws (LLB) with Honours in Scots Law from Strathclyde Law School earned between 1996 and 2000.
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Aegon UK
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Our story started over 190 years ago, when we were founded as Scottish Equitable, right here in the UK. Today we're part of Aegon – an integrated, diversified, international financial services group. As the UK’s largest platform provider, we provide pensions, savings and investment products to over 4 million customers across the country. We do that by partnering with financial advisers and providing workplace pension schemes to over 9,000 employers (as at Q4 2022). People are living longer than previous generations these days and we’re excited by the opportunities that this brings. We’re here for everyone who wants to make the most of their time on the planet and leave it a little better than they found it – however grand or humble their ambitions. That’s why our purpose is to help people live their best lives. Want to be part of it? Find our latest roles at aegon.co.uk/careers