Michael Hawes

Michael Hawes is an experienced professional in customer service and platform consultancy, currently serving as a Platform Consultant at Aegon since March 2012. In this role, Michael focuses on embedding platforms into client businesses and enhancing their self-service capabilities. Prior to this, Michael held positions such as Account Support Executive, Business Support Executive at Cofunds, and various roles at HSBC, including Service Improvement Supervisor and Lending Review & High Value Credit Control Officer. Michael's educational background includes an H.N.D in Music Production from the University of Essex and a strong foundation from South East Essex College and The Prittlewell School. Throughout the career, Michael has demonstrated proficiency in managing complex queries, resolving customer complaints, and training staff to maintain high service standards.