Sylvia Deerenberg

Sylvia Deerenberg is an accomplished operational manager with extensive experience in customer contact centers and team leadership. Currently serving as Operationeel Manager at AEGON since 2006, Sylvia directly oversees 10 team leaders and 150 customer contact employees, while also managing the recruitment of supervisors. Previously, at T-Mobile, Sylvia was Manager Operations for the Consumer Contact Center, where responsibilities included directing 8 team leaders and 200 customer service staff. Additional roles include Supervisor Klantenservice and Vestigingsmanager at Carrière Uitzendbureau, along with founding a successful freelance translation practice, Sylvia Deerenberg Vertaalburo. Academic credentials include degrees in Tolk/Vertaler Engels and a teacher training program in English, complemented by earlier studies at Baarnsch Lyceum.