Roland Monilla

Roland Monilla is an experienced IT professional with a strong background in technical support and service desk operations, currently serving as Information Technology Service Desk II at AEG since June 2021, where responsibilities include user assistance, account management, and problem resolution across various IT challenges. Previously, Roland held multiple roles including IT Support Specialist at The Help Group, IT Service Desk Tier II at AEG, and Help Desk Support Specialist at Ticketmaster Entertainment, accumulating extensive experience in troubleshooting, account management, and technical support across diverse platforms. Roland has also developed skills in creating and managing user accounts and employing various tools like Active Directory and PowerShell scripting to enhance operational efficiency. Educational qualifications include certificates from Los Angeles City College in Novell Netware and CATV Installer Technician, complemented by earlier studies at Adamson University.