AEP Energy
Nedea Hines possesses extensive experience in customer service and complaint resolution, currently serving as a Contact Center Supervisor at AEP Energy since December 2012, following roles as a Senior Case Management Specialist, Sales Development Representative, and Customer Care Specialist. In these positions, Nedea has been instrumental in investigating consumer complaints, ensuring compliance and accuracy of interactions, and streamlining workflows. Nedea's previous experience includes roles at Staff Management and the University of Illinois at Chicago, where responsibilities ranged from centralized services to office management. Nedea holds a Master's degree in Industrial and Organizational Psychology from Southern New Hampshire University and a Bachelor's degree in African-American/Black Studies from the University of Illinois Chicago.
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AEP Energy
AEP Energy is a competitive retail electric supplier operating in six states in the U.S. We make it easy for customers to buy, manage and use energy by taking pride in our business and valuing our customers. We supply electricity for businesses and homes in Delaware, Illinois, Maryland, New Jersey, Pennsylvania, Ohio and Washington, D.C. AEP Energy also provides energy solutions nationwide. AEP Energy has a full suite of electricity supply products that can be tailored to your business’ energy needs and improve your bottom line. As America’s Energy Partner℠ and your trusted energy advisor, we can help determine which product best meets your business’ energy needs to lower electricity costs. We are committed to excellence by serving customers with our leadership, innovation and many years of industry experience. AEP Energy is a wholly owned subsidiary of AEP, a Fortune 200 Company and one of the largest electric utilities in the United States. AEP Energy is not soliciting on behalf of and is not an agent for any AEP utility. Website links ("Links") included herein are not under AEP Energy's control and are provided for reference only and not commercial puposes. AEP Energy does not endorse or approve of the Links or related information and does not provide any warranty of any kind or nature related thereto.