Mark Pedley

Mark Pedley is a seasoned professional in customer success, currently serving as a Customer Success Manager at Aera Technology since June 2023, where responsibilities include guiding customers to self-sufficiency and ensuring satisfaction with the platform. Previously, Mark worked at Cyren from September 2018 to February 2023, initially as a Customer Success Manager and later promoted to Senior Customer Success Manager, focusing on customer retention, onboarding, and performance metrics. Prior experience includes a role at RSA Security from January 2014 to August 2018, covering both Customer Success Manager and Technical Account Manager positions, with an emphasis on customer engagement and technical support. Early career experience at UL Transaction Security spanned from June 2003 to December 2013, with roles centered on terminal security evaluations and project management. Mark holds a Bachelor of Engineering (BEng Hons) in Electrical and Electronics Engineering from Nottingham Trent University.