Lillian Derouen

Lillian Derouen has a strong background in the healthcare industry, particularly in sales and operations management. Lillian has been with Blue Cross and Blue Shield of Louisiana since 1996, starting as a Claims Processor and later becoming a Benefits Specialist. In 1998, they advanced to the role of Account Relations Coordinator, where they provided sales and service support to Account Executives and resolved conflicts involving benefits and claims. Lillian's success led to their promotion to Sales Account Manager in 2002, where they managed a block of business generating $155M in annual premiums and exceeded expectations. Currently, Lillian holds the position of Director of Sales Operations, overseeing statewide sales operations, mentoring a team of 38 employees, and managing multibillion-dollar annual group business premium. Lillian also cultivates productive distribution channel relationships. Overall, Lillian has demonstrated exceptional leadership and results-driven performance throughout their career at Blue Cross and Blue Shield of Louisiana.

Lillian Derouen has a background in business administration and management. Lillian attended Louisiana State University and the University of Phoenix, although the specific degree obtained is not mentioned. In addition to their education, Lillian has obtained several certifications in various healthcare and insurance-related fields. These certifications include Self-Funding Certification from NAHU, Patient Protection and Affordable Care Act (PPACA) from the National Association of Health Underwriters, Lean Six Sigma Green Belt from Integris Performance Advisors, Certified Health Consultant Designation from the Blue Cross Blue Shield Association, Professional, Academy for Healthcare Management (PAHM) Designation from America's Health Insurance Plans (AHIP), and an Active Health & Life Insurance License from the State of Louisiana Department of Insurance.