Jack Hadley is a Customer Success and Account Management professional currently serving as a Customer Success Manager at Affinity.co. With over 9 years of experience in customer-facing roles, Jack has previously worked at Better.com as a Home Advisor Associate and at Criteria Corp as a Customer Success Manager, where they supported clients through technical onboardings and account management. Jack holds a Bachelor of Science in Management Information Systems from San Diego State University and has also enhanced their skills through various internships and positions in the hospitality and operational sectors. Their proven track record includes increasing customer retention rates and driving product improvements through data-driven decision making and effective collaboration.
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