Jim Mauceri is an accomplished professional with extensive experience in customer success and account management. Currently serving as Director of Strategic Customer Success at Affinity.co, Jim previously held senior management roles at Highspot, DocuSign, and Cheetah Digital, where Jim focused on driving sales growth, product adoption, and client retention. Jim has a proven track record of building high-performing teams and developing frameworks that enhance customer engagement and maximize value realization. Additional experience includes leadership positions at Oracle and Experian CheetahMail, with a strong foundation in customer relationship management. Jim earned a Bachelor of Arts in Communications and English from SUNY Oneonta.
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