April Smith

April Smith is an experienced operations leader with a proven track record in consumer satisfaction and operational excellence. Currently serving as Sr. Manager of Consumer Operations at Affirm since February 2021, April oversees both internal and third-party vendor teams globally, focusing on performance optimization and employee development in a data-driven environment. Previously, April held key positions at Egencia, including Director of Operations and Economics, where responsibilities included global service delivery, vendor economics, and implementing significant process improvements that achieved a 94% customer satisfaction rate. Additional experience encompasses roles at Affinion Group and Tata Group, emphasizing loyalty management and operational oversight. April's educational foundation includes studies at West Virginia University at Parkersburg.