Michael Knight

Michael Knight has a diverse work experience in the customer service and management fields. Michael started their career with Enterprise as a Management Trainee in November 2007 and worked their way up to Assistant Manager before leaving the company in May 2013. At Enterprise, they gained experience in managing teams and developing leadership skills.

In January 2015, Michael joined Affordable Care as a Patient Service Representative, where they educated patients on services, scheduled appointments, and resolved patient complaints. In March 2016, they were promoted to Team Lead, overseeing the email team and ensuring efficient conversion of emails into appointments.

In October 2017, Michael assumed the role of a Workforce Management Administrator at Affordable Care. Michael created forecasts, monitored agent schedules, tracked intraday patterns and agent performance, and ensured service goals were met. Their tenure in this role is ongoing.

Overall, Michael has demonstrated their ability to excel in various roles, showcasing their strong customer service skills, leadership capabilities, and attention to detail.

Michael Knight attended Virginia State University where they pursued a Bachelor of Science degree in Marketing. However, no specific start or end years for their education at this institution are provided.