Kirk Anthony Williams

Kirk Anthony Williams, MBA, has a diverse work experience spanning various positions and companies. Currently, at Afiniti, they serve as the Vice President of Client Services & Enterprise Strategy, overseeing Enterprise AI strategy, Client Services/Business Development, and Customer Experience transformation for global Telecom & Media operations. Prior to Afiniti, they held the role of Associate Vice President of Customer Operations & Enterprise Strategy at the same company.

Before joining Afiniti, Kirk worked at AT&T, where they held several key roles. As the Director of Sales in Mobility Sales & Service/Virtual Call Centers, they led a team responsible for process improvement and call flow efficiency. Kirk Anthony also served as the Director of Sales Operations/Chief of Staff in Mobility Call Centers, supporting the Vice President and leading various initiatives related to Customer Experience, Sales, and Employee engagement. Additionally, they held the position of Lead Market Development Manager in National Business Sales & Strategy Execution and Chief of Staff in National Business, overseeing project management, customer relations enhancement, and executive meetings.

Prior to AT&T, Kirk worked at FCTI, Inc. as an Operations Manager, where they prospecting new business accounts through referrals and cold calls.

Overall, Kirk Anthony Williams has demonstrated expertise in areas such as strategy development, client services, sales operations, customer experience, and project management throughout their career.

Kirk Anthony Williams, MBA has a diverse education background. Kirk Anthony began their education journey at Santa Monica College from 2003 to 2007, earning an Associate of Arts degree in Liberal Arts Studies. Kirk Anthony then went on to pursue a Bachelor's degree in Mathematics at UCLA from 2007 to 2009. Later, they completed an Executive MBA at USC Marshall School of Business between 2014 and 2016, specializing in Business Administration and Management. Additionally, Kirk obtained the UCLA Extension Sales Management Excellence Certification in an unspecified year.