Mauricio Ramos

Mauricio Ramos is an experienced IT operations and technical account management leader with a proven track record in managing cross-functional teams and enhancing operational efficiency. Currently serving as Senior Manager at Afiniti and Head of Technology at Cassiano e Navarro Advogados, Mauricio oversees large teams in various domains including Database Administration, Infrastructure, AI, and Data Analytics. Previous roles include Technical Support Manager and Regional Service Manager at Avaya and Telmart, where Mauricio excelled in remote support operations and technical incident management. Mauricio holds a Bachelor's degree in Telecommunications Engineering, an MBA in Economics and Business Management, and a postgraduate degree in Cybersecurity and Data Governance, with ongoing studies at PUC Minas.