Dedra M. is a seasoned professional in customer retention strategy and business transformation, with over 17 years of experience in enhancing the customer experience through innovative solutions and process improvements. They served as Senior Manager of Innovation Research at Aflac from 2019 to 2022, where they developed and implemented a disruptive innovation strategy that significantly increased the company's market value. Previously, Dedra held various management roles at Aflac and Aflac Group Insurance, focusing on operational efficiencies and strategic partnerships. They hold an MBA in Business Administration from Columbus State University and a BS in Business Management from Palm Beach Atlantic University.
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