Jo-Ann Dawson

Jo-Ann Dawson is a Sr. Technical Support Engineer with experience in providing technical support for various companies like AG Mednet Inc., Hologic, Inc., and PFPC. Jo-Ann has a BS in Computer Science from Fitchburg State University. Dawson has expertise in troubleshooting hardware, software, network, and image quality issues, as well as creating new processes, providing training, and QA testing for various products. Jo-Ann is also skilled in creating and maintaining procedural documentation and providing customer support through phone, email, and web.