Diana Rocha

Diana Rocha is a seasoned IT professional with extensive experience in helpdesk support and systems analysis across multiple organizations. Currently serving as a Sr Helpdesk Analyst at AGC Biologics since August 2021, Diana specializes in hardware and software troubleshooting, systems management, and configuration for servers and user devices. Prior roles include System Analyst at Novartis Gene Therapies, where responsibilities encompassed managing Exchange and Office365 integration, LAN connectivity, and GMP laboratory protocols. Previously, Diana worked as an Information Technology Specialist at Clinica Family Health and IBM, where expertise included network support, server migrations, and mobile device management.