Renata Ventura

Renata Ventura is a seasoned professional with extensive experience in customer service management. At AGCO Corporation since August 2017, Renata held the positions of Sr. Manager - Global Customer Care, Customer Care Manager for South America, and Customer Care Supervisor for Brasil, overseeing customer service operations, dealer order handling, CRM management, and support services. Prior to AGCO, Renata worked at ABB Brasil from May 2011 to July 2017, where responsibilities included managing Contact Center operations, implementing customer support improvements, overseeing Net Promoter Score initiatives, and coaching teams on performance. Renata's educational background includes an MBA in Marketing Management from ESAMC, an Advanced Extension in Business Administration from EABS, and qualifications in Translation and Text Revision from Uninove.