Florence Duval

Florence DUVAL is currently the Deputy Head of the DSI/AQT Division at AFD - Agence Française de Développement, where responsibilities include developing and managing cross-functional services, improving departmental performance, and implementing quality measurement indicators. Previous experience includes roles as a Client Relations Officer and ITSM Garant, along with a background in project management and consultancy for various organizations such as CG2 Conseil and VE Tech. Florence has extensive expertise in ITSM, business requirements management, and service delivery optimization, bolstered by an engineering degree from HEI and certifications in ITIL and English language instruction.