Alicia Pollock

Alicia Pollock currently serves as a TL Manager Software Engineer at Agero, Inc., where responsibilities include overseeing cross-functional IT projects and managing teams both onshore and offshore, with a focus on platform migration and change request management. Prior roles at Agero include serving as a Senior Business/Systems/Billing/Data Analyst, where Alicia was instrumental in the organization's data governance model, and as a QA Specialist, responsible for developing reporting tools and conducting various testing types. Alicia's experience also includes managing customer service operations and utilizing workforce planning tools at EDS. Educational qualifications include a Bachelor of Arts in Statistics from Nipissing University, a Certificate in Human Resources from Sault College, and a Bachelor of Business Administration from Algoma University.