Michael Deel

Michael Deel has a strong background in customer service and fraud detection, having worked as a Front-End Manager at Food City / KVAT Foods Inc., a Fraud Analyst at SYKES, and currently as an Assistant Program Manager at Agero, Inc. Their current role involves managing a team of Total Case Specialists to ensure compliance with service campaigns and Kia Warranty policies for Kia Automotive. In addition, Michael has experience as a Recruiter and Operations Supervisor, overseeing new hire onboarding, interviews, welcome calls, training, and mentoring of new specialists.