Diana Close

Diana Close currently serves as Customer Service Technical Support Management at AgFirst Farm Credit Bank, overseeing support functions and serving as a primary reference for customer-facing analysts. Previously, Diana held several roles, including Director of Operations for Conduent's Customer Care Call Center, where responsibilities included managing operations, developing training models, and enhancing staff engagement. Diana also worked as Implementation Project Manager at Bricks and Stones Pizza Company, focusing on orientation and training procedures, and as Call Center Manager for AT&T, supervising call center operations and consistently exceeding sales quotas. Early experience includes a leadership position at BELLSOUTH TELECOMMUNICATIONS INC, where Diana managed high call volumes and achieved outstanding sales and customer service performance. Diana holds an Associate's degree in Legal Assistant/Paralegal from Midlands Technical College.