Kelvin Lau is a Senior CRM and Analytics Specialist at Agilent Technologies, with a regional focus on providing CRM operational support and business analytics to sales and marketing teams since April 2012. Notable recent accomplishments include leading User Acceptance Testing for a major SAP CRM upgrade, implementing various Change Requests, and deploying analytics solutions such as a mobile CRM iPhone app. Previous experience includes roles as Operations Manager and Trading Coach at Traders Round Table Pte Ltd, Sales Presenter & Trading Coach at Online Trading Academy Singapore, and several IT Solutions Specialist positions at Agilent Technologies, where Kelvin managed critical systems across trade logistics, treasury, and finance. Kelvin's educational background includes a Bachelor in Computing from Monash University, along with advanced diplomas in computer studies.
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