Jesica Reynoso Casillas

Jesica Reynoso Casillas has a diverse work experience in the field of client services and management. Jesica currently works at AgileOne as a Client Services Manager since September 2022. Prior to that, they worked at Tata Consultancy Services where they held the position of Team Lead Manager from March 2021 to September 2022, and Senior Process Analyst from May 2020 to February 2021.

In their role at Tata Consultancy Services, Jesica was responsible for managing a team of 7 Quality Assurance professionals. Jesica conducted regular one-on-one sessions with team members to discuss their performance and adherence to quality standards. Additionally, they conducted business reviews with clients to assess the team's performance and identify areas for improvement. Jesica also ensured compliance with legal and regulatory requirements by auditing calls and transactional tests. Jesica reported any violations to the business and followed up until remediation was completed.

Before joining Tata Consultancy Services, Jesica worked at Alorica in various roles. Jesica served as a Sr. Supervisor from July 2019 to February 2020, managing two different lines of business and leading a team of 10 supervisors. Jesica maintained constant communication with Project Managers and coordinated with the recruitment and training departments. Prior to that, they were a Team Supervisor from February 2017 to July 2019. Jesica'sjourney at Alorica started as a Customer Service Representative from February 2016 to February 2017.

Overall, Jesica Reynoso Casillas has demonstrated their ability to effectively manage teams, ensure quality and compliance, and improve client satisfaction throughout their work experience.

Jesica Reynoso Casillas obtained their High School Diploma from Centro de Estudios Profesionales Aranzazu. Jesica pursued this diploma from 2018 to 2020, specializing in the Adult High School/Secondary Diploma Program.