Shannalyn West

Shannalyn West has a diverse work experience in the legal services and technology industry. Shannalyn started their career at Keesal, Young & Logan as a Lead Paralegal/Litigation Support. Later, they joined Thomson Reuters, where they held various roles such as Litigation Product Specialist, Litigation Solutions Software Sales Executive, and Workflow Solutions Consultant. In these positions, they focused on providing eDiscovery solutions and building relationships with law firms. Shannalyn then worked at Indexed I/O as a Director, where they continued to assist law firms with eDiscovery issues. Currently, Shannalyn is employed at Agiloft, serving as a Principal Customer Success Manager, Enterprise, and leading the Customer Development Team. Their responsibilities include building strong customer relations and understanding their needs to develop efficient enterprise processes. Overall, Shannalyn West has a strong background in customer success, account management, and legal services consultancy.

Shannalyn West, CEDS has a strong educational background in social sciences and legal studies. Shannalyn earned their Bachelor of Arts degree in Social Science, with a focus on Law, Politics, and Economy from the University of Washington in 2004. Prior to that, they completed an Associate's Transfer degree from Bellevue College in 2002. Additionally, in 2005, they obtained an Advanced Paralegal certification from Edmonds College. Shannalyn West also holds several certifications related to business development, leadership, change management, customer success management, and eDiscovery.