Heidi Hittner

Chief Experience Officer at Agilon Health

Heidi Hittner is the Chief Experience Officer and a member of the Executive Leadership Team at agilon health. Heidi is an experienced senior health care executive, passionate about the patient experience, quality, and growth. Heidi joined agilon health in January 2019 as Senior Vice President, Provider Strategies and Growth where she developed repeatable operating models for organic growth and provider engagement. She led the re-working of our provider engagement to include a differentiated network experience, integrated innovative strategies into practice for EMR workflow, and collaboration on creative clinical solutions to improve quality, as well as provider and patient experience. In her current role, Heidi is responsible for the company’s in-market organic growth strategy, patient and provider experience, and quality and experience measures including HEDIS, STARS and Net Promoter Score (NPS) reporting.

Prior to joining agilon health, Heidi led the development of physician services and strategies which fueled success in value-based care Fresenius Medical Care North America. She also spent over a decade at Concentra, where she led operations nationally, and the success of Concentra’s NPS transformation is highlighted in Fred Reichheld’s book “The Ultimate Question 2.0”. Heidi earned her B.S. and master’s degree at Loma Linda University.

Timeline

  • Chief Experience Officer

    Current role

View in org chart