Davide R.

Davide R. is a skilled customer success and technical support professional with extensive experience in enhancing operational efficiency and driving customer satisfaction. Currently serving as Customer Success Operations Support and Customer Success Specialist at Agio since June 2021, Davide previously held the position of Customer Success Analyst at Deloitte from October 2017 to June 2021, where significant projects included managing high-volume customer queries and implementing operational improvements. Prior experience includes roles as a Microsoft Support Specialist at Concentrix, where Davide achieved high first-contact resolution rates, and as a Desktop Support Specialist at Delta Computer, focusing on expert end-user support and system management. Davide's educational background includes a Technical Diploma in Computer and Information Sciences and an Associate Degree in Computer Science.