Steph Nielsen

Steph Nielsen currently serves in Revenue Operations, focusing on Customer Success, Support, and Onboarding at Tapcheck since April 2025. Prior to this role, Steph held various positions at Route, including Senior Manager and Manager of Customer Success & Support Operations & Strategy from October 2021 to April 2025. Experience at Podium extends from April 2016 to October 2021, with roles progressing from Customer Success Manager to Senior Manager of Customer Success Strategy & Operations. Additional consulting experience includes positions at Ulubulu and MicroBusiness Mentors, along with earlier roles at Turnkey Social and Missionary Training Center. Steph began a career in Customer Success at Weave HQ, contributing from January 2010 to March 2012. Educationally, Steph earned a Bachelor of Business Management with a focus on Strategy and Business Administration from Brigham Young University between 2011 and 2015.