Gulzara Kaur has a strong background in customer service and inbound sales, currently serving as a Customer Experience Specialist at Agoda since October 2025. Previously, Gulzara worked as an Inbound Sales Representative at Accenture from October 2023 to May 2025, where responsibilities included providing high-quality support and resolving customer inquiries for Verizon. Prior experience includes a Customer Service Representative position at Concentrix Limited Company from August 2021 to October 2023, focusing on managing Amazon customer complaints and ensuring a positive service experience. Gulzara is currently pursuing a Bachelor of Arts in Vocational Tourism Management at Indira Gandhi National Open University, with an expected graduation in 2025.
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