Agoda
Hui-Yi (Reyna Chan) Chen has extensive experience in the travel and customer service industries, particularly with Agoda since May 2014, where roles progressed from Customer Support Specialist to Director of Travel Distributions and Strategic Partnerships. In the current position, Hui-Yi leads a team to enhance intercompany partnerships and implement strategic initiatives for business growth. Previous roles involved managing partner satisfaction, onboarding new clients, and optimizing call center operations. Prior experience includes Guest Services Officer at Four Seasons Hotels and Resorts, sports announcing, and research assistance in the biomedical field. Hui-Yi holds a Bachelor of Science in Biomedical Sciences from Mahidol University and has contributed significantly to various projects aimed at improving operational efficiency and customer experience.
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Agoda
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Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,900,000 properties worldwide. Their web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers.