Ibrahim B. is an accomplished professional with extensive experience in customer care, data product management, and operational efficiency. Currently serving as Associate Director for North Asia & EMEA at Agoda since August 2023, prior roles include VP of Customer Care at Vestiaire, where Ibrahim led worldwide customer care operations across multiple languages and managed a significant workforce. At Lazada Group, Ibrahim held multiple positions including Vice President of Data Product Management and Regional Head of Performance & Data, overseeing large teams and implementing data solutions for performance enhancement. Earlier career highlights include leadership roles at Webhelp, managing HRIS and customer service operations for substantial headcounts across various countries. Ibrahim holds an Engineer's degree in Computer Engineering and a Technical degree in Computer Systems Networking and Telecommunications.
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