Ilman Muhammad

Ilman Muhammad is a skilled professional with extensive experience in customer support and fraud prevention. Currently serving as a Fraud Prevention Specialist at Agoda since December 2022, Ilman analyzes numerous cases of suspected fraud daily, implementing interventions to mitigate financial risks. Previously held the role of Customer Experience Specialist, managing a significant caseload while ensuring high customer satisfaction. Ilman’s career also includes an internship in International Marketing at UCAM Universidad Católica San Antonio de Murcia, where marketing automation and social media management were key responsibilities. Additional experience includes a Virtual Customer Support Specialist position at Webhelp, where Ilman achieved high customer satisfaction rates and participated in training new hires. Ilman's education includes a Master’s degree in Innovation and Tourism Marketing and a Bachelor’s degree in Persuasive Communication.