Karol Rincón

Karol Rincón is an experienced professional in customer service and market research, currently serving as a Customer Service Representative at Agoda since February 2023. Previously, Karol worked as a Market Researcher at Consultores y Distribuidores MYH, focusing on an international business plan aimed at the United States market and global expansion opportunities. Karol's background also includes leadership roles, such as Jefe de equipo principal at Comunidad Estudiantil de Negocios Internacionales, and vocational guidance as Orientador vocacional at Fundación aprendizaje significativo, where Karol facilitated research on educational opportunities for Colombian students abroad. Additional experience includes serving on the Core Team of Developer Student Club at Universidad Ean and working as a Customer Service Specialist at Teleperformance, providing bilingual support to North American clients. Karol holds a degree in International Business from Universidad EAN and has pursued further education at ESSCA and Instituto Europeo de Posgrado - IEP, complemented by a background in language interpretation and translation.