Kitty Lai currently serves as an Accommodation Payment Operations Specialist at Agoda, where responsibilities include providing online services primarily for the Mandarin market across China and Taiwan. Additionally, Kitty Lai holds the position of Digital Marketing Manager at MAYSEVEN MEDIA, overseeing internal operations and ensuring efficient workflow. As a Content Creator for Xiaohongshu, Kitty Lai focuses on the food industry, utilizing platforms such as TikTok and Instagram to enhance merchants' visibility. Prior experience includes roles as a Customer Service Specialist at Agoda, a Customer Service Executive at STARTEK, and a Graphic Design Intern at Build And Destroy Design. Kitty Lai earned a Bachelor's degree in Creative Media with a focus on Graphic Design from Taylor's University.
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