Phangtip A.

Phangtip A. is a seasoned professional with extensive experience in operations management and team leadership. Currently serving as a Senior Operations Excellence Manager at Agoda since November 2021, Phangtip has a strong background in optimizing processes and enhancing service delivery. Previous roles include Head of Operations and Implementation at Allianz Partners, and Operations Manager positions focused on travel insurance and automotive services, where responsibilities encompassed candidate selection, performance management, and process improvement. Phangtip began a career in customer service as a Team Leader at Allianz Worldwide Partners and has foundational experience as a Lettings Coordinator at Regents Residential. Educational qualifications include a Master's degree in Clinical Neuroscience from King's College London and a BSc(Hons) in Psychology from Goldsmiths, University of London.