HZ

Huang Zhong

Customer Support Engineer Team Lead at Agora.io

Huang Zhong has a diverse work experience that spans several industries and roles.

- From 2008 to 2008, Huang worked as a Software Engineer at United E-Com.

- In 2010, Huang joined Alcatel-Lucent Enterprise as a Software Engineer.

- In 2011, Huang worked as a Validation Engineer at Volt (Europe).

- From 2012 to 2016, Huang worked at Gemalto (now Thales Digital Identity & Security), first as a Mobile Financial Service Software Engineer, and later as an Application Engineer in the IoT team.

- Starting in 2020, Huang joined Agora as a Customer Success Engineer, providing technical support to customers. In 2022, Huang was promoted to the position of Technical Account Manager Team Lead. The end date for this role is not specified.

Overall, Huang has gained significant experience in software engineering, validation, and customer support in different industries.

Huang Zhong completed their Bachelor's degree in Computer Science and Telecommunications from Beijing University of Posts and Telecommunications from 2004 to 2008. Huang then pursued further education and obtained a Master's degree in Network Engineering and Computer Science from Télécom Paris from 2009 to 2011.

Links

Timeline

  • Customer Support Engineer Team Lead

    January, 2022 - present

  • Customer Success Engineer

    February, 2020